Booking policy

Students will not be able to book into classes without a Fitune account, unsigned waivers or if the student has a negative account balance or outstanding fees on their accounts.

All missed classes, for those with packages, can be made up on any other standard class that is listed on the current timetable before its expiry of equal or lesser value. 

Memberships, Workshops and Photoshoots excluded.

Once your membership or pass has expired, it cannot be extended or adjusted.

It is your obligation to use all missed classes before they expire every week..

Kittens will only allow term transfers (not including catch-up classes) for a later term, due to pregnancy, illness and injury, if a doctor's certificate is provided. 

Classes may be cancelled, changed or added at Kittens’ discretion without ample notice. 

In this case, students will be eligible to make up a class on another class within the current terms timetable.

An admin fee of $10 may be charged for booking changes. 

Refunds will not be provided for change of mind.

Students can cancel a scheduled class 3 hours before the scheduled class.

Late cancellations will incur a $10 penalty fee, if cancelled less than 3 hours before scheduled class.

If you cannot cancel your class through fitune, it is important to contact the studio via the many available contact methods such as email, text, social media or contact the instructor responsible for your class, to avoid this fee.

No shows will result in a $10 no show penalty fee. Credits will not be accepted.

It is important to contact the studio via the many available contact methods such as email, text, social media or contact the instructor responsible for your class, to avoid this fee.

Oops, life got in the way, we understand.

Just send us a message and we may waive your late cancellation fee or no-show fee, within 12 hours of a missed class.

If the fee begins processing or has been charged on your account, we can only offer a credit and no refunds will be given.

Late Cancellations and No shows lead to empty spaces in the studio while someone else misses out on a class that they could have enjoyed.

If a member fails to turn up for the class, this means that another paying member is being kept from participating. 

It also avoids classes from being cancelled at short notice which can also affect our highly qualified instructors and their time is important to us.

We might have a full class on our attendance list, but if we have no shows, this affects the business, its students and the instructor assigned to the class.

We believe that the establishment of these policies will help us maintain the efficiency and quality of our classes while providing transparency and fairness to our students and instructors. We appreciate your understanding.

Waitlist spots nearly always come through, so please only waitlist if you are certain you will be able to attend the class. 

Your spot on the waitlist will automatically progress if an available spot opens up regardless of if you have “confirmed” via text or not. 

You may be charged for this Automation.

All classes have a capacity limit and we do not overbook our classes.

If you have not booked online or are on the waitlist for a class, you are more than welcome to show up and take any available places in the class. Although it’s not guaranteed, you will more than likely get a spot.

The Instructor reserves the right to not accept your spot in class.

If you are on a membership, your class credit will be used.

If you are not on a membership, your account may be charged for the class regardless if you confirmed your participation, so please only waitlist if you are certain you will be able to attend the class.

Kittens will withhold your payment if you choose to cancel your class enrolment or workshop.

Payments will not be refunded, however it is possible to use the payment to secure another class or workshop. 

You will not be permitted to enter the class, workshop or practice time if you have been withdrawn from classes due to outstanding fees. 

Kitten's require no less than 3 hours notice from the start time of the class to be able to transfer enrolments. You may forfeit your payment or pre-booked enrolment If you give less than 3 hours of notice. 

Transfers of fees to another term will not be granted under any circumstance except for:

1) Courses cancelled due to student’s ill health; credited for the remainder value to be used within 12 months. In order to receive this credit, you must give written notice and a medical certificate that confirms that sickness or incapacity.

2) If Kitten's need to cancel a class or course. See below:

Kitten's reserves the right to change or cancel a class up to and including the date of the course if sufficient bookings have not been met. 

In the event of a class or course being cancelled, every effort will be made to avoid inconvenience by offering alternative dates and times. If we are not able to offer a suitable alternative class, a refund will only be granted at the discretion of Kitten's.

Any failed payments incur a failed processing fee through our third-party Payment Gateway.

We have no oversite or control of any deductions related to dishonour fees. 

We will not refund or credit any payments related to dishonour fees. It is your responsibility to ensure that adequate funds are available in your account as per your deduction schedule.

Should you neglect to pay for a class and continue to participate in that class,  you will be refused to take any further classes until your account has  been settled. 

Should you refuse to settle your account within 4 weeks of  being notified by Management of your outstanding payments, the matter will then be rectified by the Debt Collection Agency. 

Memberships run for a minimum of 24 weeks - 3 terms. 

By purchasing a membership, you acknowledge that the contract is locked in for 24 weeks.

A dishonour fee may be charged if your membership payment cannot be processed for any reason. 

This amount is charged directly from the third-party payment portal, Kittens have no control over these payments, we do not receive these payments and will not be liable for them. 

Purchasing a membership does not guarantee a spot for your class. 

Bookings must be made, in advanced, to secure your spot.

Class passes expire weekly and do not rollover to another week. it is important to use your class pass credits as we will not offer make up classes.

Membership holds can be scheduled for up to 6 weeks, for any reason, but will recommence to finish off the 24 week locked in period.

Contact us should you wish to cancel your membership after the 24 week period.

Early Termination of Membership Exit fee may be charged, Total is calculated by the cancellation date to the end of contract term.

Alternatively, we will accept a doctors certificate if you are unfit to attend classes due to illness or injury.

Students will be liable for any damages made within the studio, property, equipment and products for sale.

The Kittens will not be held responsible for lost or stolen items within the studio.

You must remove necklaces, rings, bracelets, and watches to avoid damage to Kittens equipment and your valuables. Kittens is not responsible for your valuables. 

Students under the age of 18 must provide guardian consent. 

Please contact the studio if you are a legal guardian and would like to enrol a student under the age of 18.

The Kittens reserves the rights in all intellectual property, including but not limited to moves, tricks, routines, course style and structure taught and/or conducted or organised by the Kittens.

I understand and agree that I must not use or exploit any intellectual property owned by Kittens for personal or financial gain in any manner, including but not limited to instructing or teaching pole dancing, without first obtaining the written permission from the Kittens.

Under no circumstances can a student instruct a class for own financial gain without contacting the studio owner for permission.

I agree that I will not video or record any routines unless I have authorised approval from Kittens.

Kittens will follow legislated procedures and will endeavour to keep students informed.

Refunds will not be offered but students will be provided with an alternative option., this may include, but is not limited to, online classes or pausing enrolments until the studio can reopen.

If a student is restricted from attending classes due to a state or national emergency or pandemic, the Kittens will offer credit on their account. 

I agree to follow the directions of the instructor and that any misconduct or refusal by me to follow any direction of the instructor or rules of the studio can result in the cancellation of my lesson and my immediate removal from the class.

I understand that such non-compliance may result in injury of any kind whatsoever as a result of my failure to comply.

It’s essential for students to be punctual so that they can prepare themselves mentally and physically for the class ahead. Arriving late can be disruptive to the class and can cause unnecessary stress for both the student and the teacher.  

Being late to class and missing the warmup can result in injuries. Your instructor reserves the right to deny class participation without a class credit or refund.

 Please make all effort to arrive on time for sessions as classes as for your safety it is recommended you attend both the warmup & cool down phases of the class. 

Bullying, discrimination and or harassment will not be tolerated.

I understand and acknowledge the dangers associated with the consumption of alcohol or any mind-altering drugs before and during activities taken at Kittens and will take full responsibility for any injury, loss or damage associated with consumption.

I agree to not drink alcohol or take drugs prohibited by law before or during any activities conducted or organised by Kitten's. I also agree that if I am taking pain killers for physical injuries then I should not participate in classes until the pain is resolved.

I acknowledge I have been advised to consult with my physician with respect to any past or present injury, illness, pregnancy or any other health related condition or any kind whatsoever that may affect my participation and ability to participate in the program. 

I acknowledge that I have discussed the appropriateness of all class programs in connection with any illness or condition that I have or have had with my physician, and that I knowingly execute this release from liability and negligence. 

I acknowledge that Kittens DOES NOT recommend that pregnant women participate in classes. Please advise your instructor of any injuries, disabilities, high blood pressure, or pregnancy. 

Kittens is not responsible for any injury or loss caused during classes or whilst you are at or near the studio. You will also agree to not sue or make any other claims against Kittens and the Instructors for any injury, property damage, loss, or death, whether caused by negligence or otherwise. 

Due to the nature of the activity, you may incur bruises, cuts, minor muscle injuries or broken bones.

By attending classes at Kittens, you acknowledge that these injuries are part of the risks involved when freely consenting to partake in Kittens activities.

You are responsible for ensuring that you are physically and medically fit for your classes, workshops and photoshoots.

You are responsible for your own personal safety at all times and must inform the instructor of any physical limitations.

Should you have a pre-existing medical condition or are in doubt as to your suitability for this program, we recommend you consult your physician for medical clearance. 

By enrolling, I understand, acknowledge and agree that classes I enrol in at Kittens are dangerous and as such, have inherent dangers and risks, including risk of injury or death.

I acknowledge that the activities I undertake are at my own risk and therefore it would be unreasonable for Kittens to be responsible in any way for any injury or any kind of death.

I hereby waive all legal rights of action against and fully release Kittens, it’s directors, instructors, employees, landlords and leases for the loss, damages or injuries arising out of or in relation to the participation by myself in the activities conducted or organised by Kittens.

Including, without limitation, liability of any negligent or tortious act or omission, breach of duty, breach of contract or breach of statutory duty on the part of Kittens or related parties.

I confirm that I assume the risk of, and the responsibility for any injury resulting from my participation in my activities. I participate in activities at my sole risk and responsibility and release, indemnify and hold harmless Kittens.